Help & FAQ

What products are currently available?

Moments From The Wall currently offers wall art in selected sizes and finishes. Wallpaper and Home & Living collections are in development, with further details to follow as each collection becomes available.

What wall art options do you offer?

Our wall art is available in two formats: Print and Framed Print.

A Print arrives unframed, allowing you to choose a frame that suits your space. A Framed Print arrives with the artwork already fitted into its frame and ready to hang.

Available sizes and frame options are shown on each product page.

How are your fine art prints produced?

Our Fine Art Print and Fine Art Framed Print products use a 12-colour giclée printing process, designed to reproduce nuanced colours, fine details and smooth tonal transitions.

The prints use 200 gsm FSC-certified paper with a smooth matte finish, selected for its refined appearance and considered presentation.

What is giclée printing?

Giclée is a high-quality inkjet printing method used for fine art reproduction. The expanded range of colours in a 12-colour printing process helps reproduce subtle tonal changes and a broader range of colours than conventional four-colour printing.

What paper do you use?

Our fine art prints use 200 gsm FSC-certified paper with a smooth matte finish. This provides a substantial paper weight and a restrained, non-glossy presentation that complements the artwork.

What comes with a Framed Print?

Our Framed Print option uses the Ready-to-Hang configuration. The artwork arrives fitted inside the selected frame, with a hanging kit included, so no frame assembly is required.

The frames have a clear plexiglass protective front. Available frame colours and sizes vary by artwork and are shown on the relevant product page.

Will my artwork look exactly like the photographs on the website?

We take care to present each artwork as accurately as possible. However, colours may appear slightly different in person because screens display colour differently from printed materials.

Product photographs may also show artwork in a styled interior. Please refer to the product page for the size, format and frame option you are purchasing.

What sizes are available?

Available sizes depend on the artwork and format. Please check the individual product page for the sizes and frame options offered for your chosen piece.

We recommend checking the listed dimensions carefully before ordering, particularly if you are planning where to display your artwork.

How should I care for my wall art?

Display your artwork indoors, away from excessive moisture and prolonged direct sunlight. Handle unframed prints carefully and avoid touching the printed surface.

For framed artwork, clean the frame and protective front gently with a soft, suitable cloth. Avoid abrasive cleaners and excessive moisture.

How do I place an order?

Choose your preferred artwork, select the available size and format, and add it to your basket. Review your selections, delivery address and order total before completing checkout.

Once your order has been placed successfully, you will receive an order confirmation by email. Please check your order details carefully and contact us promptly if you notice an error.

Is my wall art made after I place my order?

Yes. Our wall art is made to order after you place your order. The time needed to prepare your artwork for dispatch can vary depending on the product and selected options.

Please refer to our Shipping Policy for delivery estimates and information about delays.

Can I change or cancel my order after placing it?

Please review your artwork, size, format and delivery address carefully before completing checkout.

Because our wall art is produced after an order is placed, changes to an order may not be possible once processing or production has begun. We cannot guarantee that a requested change can be accommodated.

If you wish to cancel an order, please contact us at hello@momentsfromthewall.com as soon as possible and include your order number. If the order has already been dispatched, we may be unable to stop the shipment.

This does not affect any statutory cancellation rights that apply to your purchase. Please see our Return & Refund Policy for information about cancellation periods, returns and refunds.

What should I do if I entered the wrong delivery address?

Contact us immediately at hello@momentsfromthewall.com with your order number and the correct address.

We will check whether the address can still be updated. Changes cannot be guaranteed once the order has progressed through production or dispatch, so please check your delivery details carefully before completing checkout.

Where do you ship?

We currently offer delivery to selected destinations, including the United Kingdom, United States, Canada, Australia and New Zealand. Available delivery destinations are confirmed at checkout.

We plan to expand our delivery coverage as additional destinations become available.

Is shipping included in the price?

For our current wall art collection, shipping is included in the displayed product price for destinations available at checkout. No separate shipping charge is added at checkout for these wall art orders.

Shipping arrangements for future wallpaper and Home & Living collections may differ. Any applicable shipping charges will be shown before you complete your purchase.

How long does delivery take, and can delays occur?

Our wall art is made to order. The estimated delivery time frame is 2–4 weeks from the date your order is placed, including production and shipping.

This time frame is an estimate rather than a guaranteed delivery date. Actual delivery times may vary depending on the selected product, size, destination and available shipping service. Some destinations may take longer than others. Additional delays may occasionally occur during peak seasons, public holidays, severe weather, carrier disruptions, customs inspections or clearance for international shipments, or other circumstances beyond our reasonable control.

If we become aware that your order may be delayed beyond the expected delivery time frame, we will contact you about the delay and the options available to you under applicable law.

If your order has not arrived within the expected delivery time frame, or you believe there is a delivery problem, please email hello@momentsfromthewall.com with your order number. We will review the available delivery information and help investigate.

For further information about delivery, delays and your consumer rights, please see our Shipping Policy.

Will I receive tracking information?

Tracking is available for shipping methods that support it. Where tracking is provided, the tracking details will be shared after dispatch, once they become available from the carrier. Tracking information may take some time to appear.

If tracking is unavailable for your shipment, a tracking link will not be available for that order.

If you have a question about your order, contact us at hello@momentsfromthewall.com and include your order number.

Can my order arrive in separate parcels?

If you order more than one item, your items may arrive in separate parcels and at different times. If part of your order has not arrived within the applicable delivery period, please contact us with your order number.

What should I do if my order is delayed or missing?

Please contact us at hello@momentsfromthewall.com with your order number if your parcel has not arrived within the expected delivery period or the tracking information indicates a delivery problem.

We will review the available tracking and delivery information and help investigate the issue. Your applicable consumer rights remain unaffected.

What if my parcel arrives damaged?

Please contact us as soon as reasonably possible at hello@momentsfromthewall.com. Include your order number and clear photographs of the product, its packaging and any visible damage.

This helps us investigate the problem and determine an appropriate resolution. Reporting an issue promptly does not remove any statutory rights you may have.

Are customs duties, import taxes and courier charges included?

Orders delivered outside the country from which they are dispatched may be subject to additional charges under the destination country's import rules. These may include import VAT or other import taxes, customs duties, tariffs, customs clearance or brokerage fees, and courier handling or administration charges. Depending on local rules, additional taxes may also apply to certain duties or service fees.

These charges are separate from our displayed product prices and free-shipping offer unless expressly stated otherwise at checkout. They are assessed by the relevant authorities or charged by the applicable delivery or customs-clearance provider, rather than determined by Moments From The Wall Ltd.

Where these charges are payable by the recipient, the customer is responsible for paying them unless they have already been collected at checkout or applicable law provides otherwise.

We recommend checking the import requirements and potential charges for your destination before ordering. Unpaid charges may delay delivery or result in a parcel being held by customs or returned by the carrier. Any resulting consequences or additional costs will depend on the circumstances and applicable rules.

Can I return my wall art if I change my mind?

Cancellation and return rights depend on the applicable consumer law and the circumstances of your purchase.

For qualifying UK online purchases, you generally have 14 days from the day after receiving your order to notify us that you wish to cancel. You then generally have a further 14 days to return the goods.

Please see our Return & Refund Policy for the cancellation process, return instructions and information about return postage.

Who pays for return postage?

For eligible change-of-mind returns, customers are responsible for return postage where permitted by applicable law and where this responsibility has been explained before purchase.

Please contact us at hello@momentsfromthewall.com for return instructions before sending an item back. Your statutory rights are not affected.

What if my wall art arrives damaged, faulty or incorrect?

Please contact us at hello@momentsfromthewall.com with your order number and clear photographs of the item and its packaging. We will review the issue and work with you to determine an appropriate resolution under the applicable consumer law.

Please do not dispose of or return a damaged item until we have provided instructions, unless the law requires otherwise. This does not limit your statutory rights.

When will I receive my refund?

Refund eligibility and timing depend on the reason for the refund and the applicable consumer law.

Where a statutory cancellation applies, we will process reimbursement within the legally required timeframe. For qualifying UK cancellations, reimbursement is generally due within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.

Refunds are normally made using the original payment method, unless another arrangement is agreed where legally permitted. Please consult our Return & Refund Policy for full details.

Can I cancel my order after it has been dispatched?

You can notify us of a cancellation even after dispatch if you are exercising a cancellation right that applies to your purchase. We may be unable to intercept a parcel once it has been dispatched, so we will provide the appropriate return instructions where applicable.

Please contact us at hello@momentsfromthewall.com and include your order number. Your statutory rights remain unaffected.

Who creates and curates the artwork?

Each Moments From The Wall collection is thoughtfully developed, curated and refined with attention to composition, colour, atmosphere and storytelling. Our aim is to create considered artwork that brings a distinctive character to everyday spaces.

Who owns the copyright to the artwork?

Purchasing a physical print does not transfer copyright ownership. Moments From The Wall Ltd retains the intellectual property rights it lawfully holds in its original artwork, compositions, written materials, branding and other original contributions.

Some artwork may incorporate third-party elements used under license. Rights in those elements remain with their respective rights holders.

Can I reproduce or use your artwork for other purposes?

No. Purchasing a physical print does not transfer copyright or grant permission to reproduce, copy, scan, distribute, resell or otherwise use the artwork beyond displaying the purchased print for personal enjoyment. All artwork remains protected by applicable intellectual property laws.

Will wallpaper become available?

Yes.

Wallpaper collections are currently being developed and will be introduced in future
releases.

Will you release additional collections?

Yes.

Moments From The Wall is designed as an evolving collection of editorial wall art, wallpaper, and home décor.

What is Moments From The Wall?

Moments From The Wall explores emotional atmosphere through editorial wall art, wallpaper, and refined home pieces inspired by calm interiors and intentional living.

How is your artwork developed?

Each collection is developed and refined by Moments From The Wall, with careful attention to composition, color, atmosphere and storytelling. Our designs are thoughtfully assembled using design elements available under applicable licenses, with the aim of creating considered artwork for everyday spaces.

Where third-party elements are incorporated, the rights to those elements remain with their respective rights holders.

What style of artwork do you create?

Our work focuses on:

• Editorial interiors

• Quiet luxury

• Calm living

• Emotional atmosphere

• Thoughtful spaces

Where are you based?

Moments From The Wall is a UK-based home décor brand focused on editorial
wall art, thoughtful interiors and calm living.

Are You A Registered Business?

Yes.

Moments From The Wall is operated by Moments From The Wall Ltd, a company registered in England and Wales.

Company Registration Number: 16802599

We are committed to professional customer service, secure payments, and transparent policies.

How can I contact Moments From The Wall?

For customer support and order enquiries, please contact us by email at hello@momentsfromthewall.com. We currently provide customer support by email only.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.