Refund policy

RETURN & REFUND POLICY

At Moments From The Wall, each collection is created with intentional care and a premium editorial approach.

DIGITAL ART EDITIONS

Digital Art Editions are supplied as downloadable digital content.

Because digital products cannot be physically returned, change-of-mind refunds are generally unavailable once immediate digital supply has begun and the applicable requirements relating to consent and acknowledgement have been satisfied.

This does not affect your statutory consumer rights.

If your digital files are faulty, corrupted, inaccessible, materially different from their description, or otherwise do not conform to the contract, please contact us so that we can investigate and provide an appropriate remedy where required under applicable consumer law.

If you experience any issue accessing your files, please contact us at hello@momentsfromthewall.com and we’ll gladly help resolve the issue.

IMMEDIATE DIGITAL ACCESS

When purchasing a Digital Art Edition, the customer may request or agree to immediate access to the digital files.

Where the customer expressly consents to immediate supply and acknowledges that this may affect their statutory cancellation right, that cancellation right may no longer apply once digital supply begins.

This does not affect rights relating to faulty, inaccessible, or incorrectly supplied digital content.

PHYSICAL PRODUCTS

For future physical products including framed prints, wallpaper, and home decor items:

If your item arrives damaged or incorrect, please contact us within 7 calendar days of delivery with clear photographs of the issue.

Eligible issues may qualify for:

- replacement
- exchange
- refund (at our discretion after review)

Because many products are made-to-order, we do not accept returns for:
- change of mind
- incorrect sizing selections
- personal preference after delivery

SHIPPING ISSUES

Moments From The Wall is not responsible for delays caused by:
- customs
- carrier disruptions
- incorrect shipping addresses entered at checkout

However, we will assist where reasonably possible.

PAYMENT DISPUTES AND CHARGEBACKS

If you experience a problem with your order, please contact Moments From The Wall before opening a payment dispute or chargeback wherever possible.

We will make reasonable efforts to investigate the issue and resolve genuine concerns.

Customers retain any rights available under applicable consumer protection laws.

CONTACT

For support inquiries:
hello@momentsfromthewall.com

We aim to respond within 1–3 business days.