Shipping Policy

Moments From The Wall Ltd

Last updated: 24 October 2026

This Shipping Policy explains how orders from Moments From The Wall Ltd are produced, dispatched and delivered. Please read it alongside the relevant product page, our Help & FAQ, and our Return & Refund Policy.

1. Products Covered by This Policy

Our store currently offers wall art in selected sizes and finishes.

Our wall art is made to order after purchase. Wallpaper and Home & Living collections are in development. We will publish relevant product and delivery information when those collections become available.

The delivery time frame in this policy applies to wall art.

2. Where We Deliver

We currently offer delivery to selected addresses in:

• United Kingdom
• United States
• Canada
• Australia
• New Zealand

Availability may vary according to the product, size and delivery address. Please check the options available at checkout for your particular order. If your address is not accepted at checkout, we cannot confirm delivery to that address.

Delivery to other destinations, including countries within the European Union, is not confirmed unless expressly offered at checkout. We will update our delivery coverage as additional destinations are confirmed.

3. Delivery Times and Estimates

Each piece of wall art is made to order. Our estimated delivery time frame is 2–4 weeks from the date your order is placed, including production and shipping.

This time frame is an estimate rather than a guaranteed delivery date. Actual delivery times may vary depending on the selected product, size, destination and available shipping service. Some destinations may take longer than others.

Additional delays may occasionally occur due to peak shopping periods, public holidays, severe weather, carrier disruptions, customs inspections or clearance, or other circumstances beyond our reasonable control.

We aim to deliver orders within the estimated 2–4 week time frame. For UK orders, unless a different delivery period has been agreed with you, applicable consumer law generally requires delivery without undue delay and within 30 calendar days of the contract being concluded. For orders to other destinations, applicable delivery requirements and remedies may differ under local consumer law.

If we become aware that your order may not arrive within the applicable delivery period, we will contact you about the delay and the options available to you under applicable law.

If your order has not arrived within the applicable delivery period, please contact us at hello@momentsfromthewall.com and include your order number. We will review the available delivery information and help investigate the delay.

If you need an order by a particular date, please contact us before ordering. We cannot guarantee a particular arrival date unless we expressly agree to it.

4. Made-to-Order Production

Our wall art is produced to order rather than held as finished stock. After your order is placed and payment is confirmed, it is processed for production. 

Your order confirmation confirms that your purchase has been placed. Your order will be prepared before it is dispatched, so the confirmation email does not mean that your parcel has already shipped.

Preparation and dispatch times can vary according to the selected product, size and production requirements.

Please check your selected product, size, format and delivery address carefully before completing checkout. If you need to request a change, contact us promptly at hello@momentsfromthewall.com and include your order number. We will check whether the change is possible, but cannot guarantee changes once processing, production or dispatch has progressed.

Your statutory cancellation rights are not affected by this process. Please see our Return & Refund Policy for further information.

5. Shipping Charges

For our current wall art collection, shipping is included in the displayed product price for destinations available at checkout. No separate shipping charge is added at checkout for these wall art orders.

Any additional delivery option or charge, if offered, will be shown before you complete your purchase.

Shipping arrangements and charges for future wallpaper and Home & Living collections may differ. Please check the relevant product page and checkout details before ordering.

6. Tracking and Dispatch Updates

Tracking is available only for shipping methods that support it. Not every order will have a tracking number or tracking link.

Where tracking is available, the details are shared after dispatch, once they become available from the carrier. Tracking information may take some time to appear or update after shipment.

If tracking is not available for your shipping method, a tracking link will not be provided. You can still contact us at hello@momentsfromthewall.com about the status of your order.

A lack of tracking information does not remove our obligations to investigate a delivery problem or meet our responsibilities under applicable consumer law.

7. Orders Shipped Separately

If you order more than one item, your items may be prepared or dispatched separately and may arrive in different parcels at different times.

If part of your order arrives before another part, please contact us if the remaining item has not arrived within the applicable delivery period or if you believe there is a delivery problem.

8. Incorrect or Incomplete Delivery Details

Please check your delivery address and contact details carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible at hello@momentsfromthewall.com and include your order number and the correct details. We will check whether the address can still be updated, but changes may not be possible after processing, production or dispatch has progressed.

If a parcel is delayed, misdelivered or returned because of an address issue, contact us so we can review the circumstances and available options. The outcome may depend on the information entered, the parcel's status and applicable law. Nothing in this section excludes consumer rights or remedies that cannot lawfully be excluded.

9. Customs Duties, Import Taxes and Other Charges

International orders may be subject to import VAT or other taxes, customs duties, tariffs, customs-clearance or brokerage fees, and carrier handling or administration charges.

Whether these charges apply depends on the destination, the goods, their value and origin, and how the shipment is handled.

Where an import charge is legally payable by the recipient and has not already been collected at checkout, the recipient may be required to pay it before delivery. This does not apply where the charge has already been collected or applicable law requires a different arrangement.

These charges are separate from the displayed product price, which includes shipping, unless the relevant charge has already been collected at checkout or we state otherwise. Charges may be assessed by the relevant authorities or service providers.

We recommend checking the import requirements for your destination before ordering. Unpaid charges or customs checks may delay a parcel. If a parcel is held, contact us for any shipment information available to us. Customs authorities and carriers determine their own clearance procedures.

10. Delayed, Missing, Damaged or Incorrectly Delivered Orders

If your order has not arrived within the applicable delivery period, tracking indicates a problem, or your parcel appears to be missing, please contact hello@momentsfromthewall.com and include your order number and any available tracking information.

If your parcel arrives damaged or you receive the wrong item, contact us as soon as reasonably possible and include clear photographs of the product and packaging where available. This will help us investigate the issue.

We will review the available order and delivery information and investigate the issue to help determine the appropriate next steps.

We remain responsible for meeting our delivery obligations under applicable consumer law. We will handle delivery problems, cancellations and any applicable refunds in accordance with the relevant law and circumstances. You do not lose your statutory rights because tracking is unavailable or because a delivery issue involves a carrier.

11. Contact Us

For shipping, delivery or order inquiries, please contact:

Moments From The Wall Ltd
Email: hello@momentsfromthewall.com

Please include your order number when contacting us about an existing order. We aim to respond within 1–3 business days.

Nothing in this Shipping Policy limits or excludes any consumer rights or remedies that cannot lawfully be limited or excluded.